Download Business Communication by Martin Books, Rodney Overton, Sydney Business Centre, Ebook PDF

By Martin Books, Rodney Overton, Sydney Business Centre, Ebook Library

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Sample text

Business Communication Communication in a Business Organisation Communication in a business organisation may involve: Managers and workers, using direct Communication, co-ordinating using Communication, staffing using Communication, planning using Communication, controlling using Communication. COMMUNICATION The word communication is derived from the Latin word communis, meaning common. Thus when you communicate, you are trying to establish a commonality with another person. Communication is irreversible After you have said it, you cannot retract it!

Press Releases can get your message across believably and cost effectively. The major barrier to all this free publicity in a major publication, is convincing the editor of the publication receiving your Press Release that their readers will be interested in your story. How can you achieve this? Make it look like a press story. You can use your regular letterhead but make sure the words PRESS RELEASE are up big, and bold at the top. This will grab attention and make it crystal clear that this information is for publication and not just general interest.

What I understand you said was..... What I hear you saying is..... Note that most of these are open questions - e. g. What ...? ACTIVE LISTENING Good communication involves active listening which is a lot more than just passive listening. Active listening involves concentration, attention, comprehension, and demonstrating a real interest in the message. Further, it involves responding by the listener to assist the speaker clarify the message being delivered, and helping explore the emotional dimensions of that message.

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