Download ISO 9001:2000 for software and systems providers: an by Robert Bamford PDF

By Robert Bamford

Executives, engineering managers, undertaking managers, engineers, and approach development specialists inside engineering corporations desire a source that systematically interprets the necessities of ISO 9001:2000 right into a usable specification for engineers. realizing ISO 9001:2000 from an engineer's point of view guarantees that software program, undefined, and structures engineering organisations will proceed to increase, keep and evolve their engineering practices lengthy after the specialists are long gone. ISO 9001:2000 for software program and platforms prone: An Engineering strategy presents confirmed suggestions for utilizing ISO 9001 to enforce and revitalize systematic procedure advancements inside software program, undefined, and structures engineering organizations.Written by way of engineers for engineers, the authors include greater than a decade of expertise enforcing ISO 9001 in engineering agencies of all kinds. They current a well-defined roadmap that any engineering association can stick to to safe the utmost advantages from the traditional. Their roadmap has confirmed potent in small and big firms, from Silicon-Valley-based startups to proven security contractors.This quantity dissects and analyzes each one paragraph of ISO 9001 from an engineering standpoint, clarifying the connection to engineering practices and the aptitude merits to the association. This quantity additionally stresses the relationships one of the paragraphs, which could have a severe impression at the potency of the ISO implementation.

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Additional resources for ISO 9001:2000 for software and systems providers: an engineering approach

Sample text

Product realization in PARAGRAPH 7 is the only term that is not relatively self-explanatory. Product realization is referred to in ISO 9000, ISO 9001, ISO 9004, and ISO 9000-3, but it is never defined. In addition, it does not appear in ISO 12207 or ISO 15504. For the purposes of this volume, the definition of product realization is derived from the various paragraphs in PARAGRAPH 7. , proposal preparation, requirements gathering, design and development, manufacturing, and serv i c e a n d s u p p o r t ) a n d a n u m b e r o f e s s e n t i a l s u p p o r t i n g p ro cesses—project management and purchasing.

Copyright © 2004 by Taylor & Francis Exhibit 3-2. The first- and second-level headings in ISO 9001. 5 Section in ISO 9001 8 CONTINUAL IMPROVEMENT OF THE QUALITY MANAGEMENT SYSTEM MANAGEMENT RESPONSIBILITY CUSTOMERS 4 RESOURCE MANAGEMENT 5 7 CUSTOMERS MEASUREMENT, ANALYSIS, AND IMPROVEMENT SATISFACTION 6 Input REQUIREMENTS PRODUCT REALIZATION Value-adding activities Output Product Information flow Exhibit 3-3. Modified version of Exhibit 3-1 from ISO 9001: the process approach to quality. Copyright © 2004 by Taylor & Francis In the value stream, represented in Exhibit 3-3 by the horizontal, solid arrows, customers provide requirements and receive product.

This is especially true when the process requires significant manual intervention. Another dimension, closely related to complexity, is frequency. Processes that are enacted relatively infrequently—like a year-end close in accounting or the release of a new software product to manufacturing—are candidates for detailed procedures. Competence of personnel: How competent are the people performing the tasks? 1, is a function of professional education, training, skills, and experience. When personnel are already competent in the application of tools and techniques, less-detailed procedures are required.

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